I stopped in and met Andrew and right away was won over by his friendliness and shared enthusiasm to get my bike back on the road with me. He scheduled me for a tune up and had it ready when promised. One of the reasons I bought the bike I did was because of its light weight and that the front wheel comes off and on easily. This means I can put it in the back of my Ford Escape without having to deal with a bike rack.

Andrew helped me with this process, and even marked the seat pedestal so that I could easily tell where it was supposed to be when I have to take it off to fit in the car. I really appreciated his extra attention and willingness to go above and beyond the usual norms of customer service.